If your navigation device is not listed, add it in the following way: The navigation device is listed as a network card or as a modem. Click on the Apple menu in the top left hand corner of your screen and choose System Preferences.If your computer fails to assign the driver automatically, you can install it by following the steps below. If your device is still not recognised, click here to go to the next section. Windows will automatically update the latest drivers for your device and MyDrive Connect should now recognise your device. įor instructions on how to install MyDrive Connect see: Installing MyDrive Connect Find MyDrive Connect in the list, select it and then click Uninstall.Right-click the Start button and click Apps and Features.Disconnect the device from the computer.Tick the box in the confirmation window to confirm that the driver software will be deleted and click OK.In Device Manager, double-click Network adapters to open it.To do this, open Device Manager by right clicking the Start button and click Device Manager.(For earlier versions of Windows, click here ) Windows 10 The steps to correct this depend on your operating system: If the device is still not recognised, the software, or driver, required to detect the device may not be installed correctly. If you are using MyDrive Connect on a business network, for example at your workplace, be aware that your company may have restrictions and access policies that may prevent MyDrive Connect from connecting to TomTom servers. It may be necessary to configure your firewall and router to allow MyDrive Connect full access to the internet. To test this, try connecting your device using a different USB cable.įirewalls, antivirus scanners and pop-up blockers can also interfere with MyDrive Connect.
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